Ceramic ornament with sublimation , Design is permanently imprinted on the ornament via sublimation so it will never fade or peel
The Holidays can be hard without your fur baby Especially if you said goodbye to a special furry family member this year
We are happy to personalize the Back with a name and date, Just add it in the notes at checkout
Please send the photo you would like added to us via Etsy message once your order has been placed, Thank you
💥 If an item should come broken or damaged please contact us right away, Along with a picture of the damaged or broken item. So we can get a replacement out to you, We NEVER charge a customer to pay shipping on Any replacement of broken or damaged items 💥
3-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers, I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate
• grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Julie Hinesley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may contact via my Etsy Store OhanJules
**SORRY WE DO NOT ACCEPT RETURNS OR EXCHANGES, HOWEVER IF A ITEM SHOULD ARRIVE BROKEN TO YOU WE WILL ALWAYS REPLACE IT. WE ASK THAT YOU SEND US A PICTURE OF THE BROKEN ITEM AND THE BOX***
PLEASE CHECK THE SPELLING OF ALL CUSTOM ITEMS BEFORE PLACING THE ORDER AS WE ARE NOT RESPONSIBLE FOR ANY MISSPELLINGS.
Custom and personalized orders
We are happy to help you with any custom and personalized orders. If an item is delivered Broken. Please contact me as soon as you can so we can get it replaced and sent to you. We do require 2-3 pictures of the broken items as well as pictures of the box it came in ( for insurance purposes).
Without these pictures we can not send a replacement. We do not accept returns on any custom orders only replacement if they should come damaged or broken.
Always check the address before placing an order, Unfortunately we have ZERO control over the address once the order has processed and when a label is printed with the info that is entered at purchase. The shipping info you enter at checkout is the exact shipping info that will be printed on the label. We make zero changes to the shipping info UNLESS contacted by the purchaser in a reasonable time after purchase, NO changes can be made once the label is printed.
If an item should be returned the buyer is responsible for the extra shipping fee to resend,
The ONLY time a address can be changed and this is not 100% is IF the buyer contact us without a reasonable time after ordering and the order has not been processed